At Hydraulic Mart, Inc., we stand behind the quality of our offerings with a robust 12-month warranty from the original purchase date. This warranty extends to all re-manufactured and new components, ensuring peace of mind for every acquisition.
Should you encounter any warranty-related issues with a product from Loader Parts Source, simply reach out to our dedicated technical department at 866-573-3659. Our skilled technicians will swiftly diagnose the issue and guide you through the claims process, prioritizing your satisfaction.
In the event that a warranty evaluation is necessary, most warranty parts are to be returned to Loader Parts Source for thorough assessment. Rest assured, our warranty team can facilitate prepaid shipping and provide detailed instructions for the return process. Upon completion of the evaluation, any warranted parts will be promptly repaired or replaced, reflecting our commitment to excellence in workmanship and component quality.
It's important to note that our warranty specifically covers defects in workmanship or components, excluding normal wear and labor costs for installation, removal, or inspection. Additionally, our policy does not extend to rental replacements, downtime, or associated damages resulting from a faulty part or substandard workmanship.
For new products experiencing issues within the warranty period, a comprehensive evaluation through the original manufacturer ensures thorough scrutiny and resolution, though this process may entail an extended timeframe.
Furthermore, remanufactured items must be registered within 60 days of purchase to qualify for warranty coverage. Should you require an additional copy of the registration form.